Refund policy
At Brellune, we want you to love your Brellune™ Rain Shield Umbrella. If something isn’t right, we’re here to help. Please read this policy carefully before requesting a return.
30-Day Money-Back Guarantee
You may request a return within 30 days of the date your order is marked as delivered. To start a return, email us at infolumichristmas@gmail.com with your order number, the reason for the return and photos of the item. Our team will reply with the return address and next steps.
Items sent back without first contacting us and receiving a return authorisation will not be accepted and cannot be refunded.
Eligibility
Returns are only accepted if the item:
- is unused and undamaged, with the umbrella frame, rain shield and accessories intact;
- includes the rain shield, cup holder and carry bag;
- is returned in its original packaging with all included accessories.
Items that have been used, cut, damaged by misuse, or are missing parts are not eligible for a refund, unless they arrived faulty.
Damaged, defective or wrong items
Please inspect your order on arrival. If your item arrives damaged, defective or incorrect, contact us within 7 days of delivery with photos of the item and packaging. We will send a replacement or issue a refund at no extra cost to you.
Return shipping
Unless the item arrived damaged, defective or incorrect, the customer is responsible for return shipping costs. We recommend a tracked shipping service, as we cannot be responsible for returns lost in transit. Original shipping fees are non-refundable.
Refunds
Once we receive and inspect your return, we will notify you whether it has been approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may take additional time to process it.
Exchanges
The fastest way to get a different item is to return the original and place a new order.
Cancellations
Orders can only be cancelled or changed if they have not yet been processed or shipped. Contact us as soon as possible at infolumichristmas@gmail.com.
Chargebacks
If you have a problem with your order, please contact us first so we can resolve it. Opening a payment dispute or chargeback without contacting us may delay any resolution. We reserve the right to provide order, tracking and communication records to the payment provider in response to any dispute.
Your statutory rights
This policy does not affect any rights you have under applicable consumer protection law.
Questions? Contact us at infolumichristmas@gmail.com.